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The remedy proved worse than the malady for some Sprint Nextel EVO 4G users Monday as a firmware update caused some of the popular smartphones to fail. The over-the-air, 21.43-megabyte update was meant to improve Wi-Fi reception, use of e-mail and Facebook, and extend battery life, and for most users that’s what it did. But for some it caused the phones to shut down.
As complaints came in, Sprint and manufacturer HTC sent out a second update that also caused phones to brick, or fail. Sprint stopped the update and told users with dead phones to replace them under warranty.
Firmware Flub
“While the vast majority of consumers successfully downloaded and installed the most recent HTC EVO 4G software update, we have received a handful of reports from customers having some issues with the update,” Sprint said. “In light of this, HTC and Sprint have decided to temporarily halt distribution of this software release until we can investigate further. We expect to be able to resume software updates shortly.”
A Sprint-run EVO forum quickly filled up with user comments about the firmware flub.
“Should I seriously have to concern myself with whether or not an update will BRICK MY NEW PHONE?” asked poster Raymondcool.
But CCERose1 wrote: “My phone updated fine. In fact, my phone updated twice without bricking. I’m not in a 4G area, so I can’t say anything about that, but I have not experienced any slowdown when having multiple apps running … Lastly, I got the best battery life after the install since getting my EVO at launch.”
The blunder came on the same day Sprint announced the imminent release of a second 4G smartphone to take advantage of its WiMAX high-speed network, the Samsung Epic 4G.
But while embarrassing for Sprint, the mishap should have no long-term impact on consumer confidence, said Avi Greengart… More info
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